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Have any Questions?

Below you will find answers to some of our commonly asked questions, including rates, pick-up times, and more. Can’t find the answer you’re looking for? Click here.

What is the cancellation policy?

You can view our cancellation policy and other policies at this link: moabexpress.com/policies

Can I book a SOCIALLY DISTANT shuttle?

We understand travel can be a daunting task right now, and we want to help get you from point A to point B, safely and securely.
If you prefer to book your own private shuttle, aka a shuttle just for YOU and/or your group, here is how:

FOR THE MOAB AIRPORT:

1. Click this link
2. Fill out the form letting us know dates, times, etc.
3. Choose “Keep This Shuttle Private” in the add-ons section.
4. Moab Express will confirm availability within 12 hours.

Any Green River, Grand Junction or Salt Lake City shuttle request is a private shuttle by default.

For Any custom Location
Click this link to request a private shuttle.

Questions? Email us or call (435) 260-9289

How much does a Moab airport shuttle cost?

Please see our airport shuttle service page for updated pricing and ticket options.

What time will I be picked up for my shuttle to the airport?

Given we offer door-to-door shuttle service, your actual pick-up time will vary anywhere from 10-15 minutes prior to or after the scheduled pickup time.
You are expected to be outside your pickup location and prepared to board within this timeframe.

Generally speaking, the further south (away from the airport) your pickup location is, the earlier your pickup time. The closer to the airport (north) you are, the later your pickup time.

Can I purchase a round trip ticket?

Yes!  Receive a 10% discount when purchasing your round trip in advance.  Spend less time planning and more time playing while in Moab!

Where at the Moab airport do I pickup the shuttle?

The Canyonlands Field Airport is very small, with one baggage claim pickup area, and one main entrance/exit out of the airport.

If flying into Moab’s Canyonlands Field Airport, your shuttle will pick you up on the East side of the terminal, right outside the double sliding doors that are next to TSA.

Airport Shuttle in Moab, Utah

Can I book a shuttle at the airport?

The honest answer is….maybe. In 2024 the Canyonlands Field Airport changed the air carriers they work with, drastically changing the daily flights. This means the best way to ensure a shuttle from the airport is to schedule your own custom airport shuttle. 

Their may be an opportunity to “Hop On” an existing shuttle, however that is never guaranteed.

Where in Moab do you drop off?

In Moab we offer door-to-door pick up and drop off service to any location within a 3-mile radius from the center of Moab.  

If it is outside the 3-mile window, additional charges may apply. Please note if needing a shuttle outside of Grand County, please request a private shuttle.

Want to verify a certain location? Send us an email to find out.

What if my plane is delayed?

Your shuttle is scheduled to your actual flight with United and will be at the front of the airport when your flight arrives (Yes- even if the flight is late!) Look for the white van marked Moab Express.

The shuttle will depart when all passengers have received their luggage and are ready to depart.   

If your flight into Moab is cancelled, you can re-book on the next available shuttle or receive a credit for the amount charged that is good for 90 days, subject to availability.

We do not refund tickets with less than 24 hours notice.

Do you shuttle to Salt Lake City, Grand Junction, or Green River?

YES!

We also offer shuttle service to the following locations:

Grand Junction

Green River

Salt Lake City

*There is also a new shared shuttle service running out of Salt Lake City called Salt Lake Express.

Las Vegas (Coming Soon)

We also offer service to some popular trail locations outside of Moab. Click here to learn more.

What payment types do you accept?

Moab Express accepts the following forms of payment:

  • Mastercard
  • Visa
  • Discover
  • American Express
  • Paypal
  • Venmo
  • Cash*

*Cash is only accepted when purchasing on-demand tickets at the airport. All other tickets must be purchased ahead of time.

Moab Express does not accept:

  • Personal Checks
  • Foreign Currencies
  • Travelers Checks
Is their a fee for extra luggage?

Luggage Policy: Guests are limited to 1 checked bag + 1 carry on bag. 

A $10/item fee will be charged for additional luggage. Additionally, items like golf clubs or boxed bikes are assessed a $20 fee. We strongly suggest you contact ME prior to your shuttle to ensure room for your extra luggage. 

Setup bikes are not allowed on shared airport shuttles. 

LUGGAGE/EQUIPMENT POLICY
Moab Express is not responsible for damage that may occur to any luggage, equipment, bikes, bags, or other personal possessions of the passenger while in transit, whether stores internally in the vehicle or externally on racks. It is the passenger’s responsibility to ensure their property is stored in a manner they are comfortable with, prior to departure.

How do I book event transportation?

If you are hosting a large event in Moab like a wedding, and need to request transportation services to and from that event for your guests – we can help!

Simply click this link to get started.

Can you shuttle my bike?

Moab Airport Shared Shuttle
For the Moab Airport shared shuttle we can transport a boxed bike. We charge $20/boxed bike and limit 2 boxed bikes per shuttle. We highly recommend checking in with us prior to booking to ensure availability. We do not allow assembled bikes on the Moab Airport Shared Shuttle.

Private Shuttles
(Including Point-to-Point, Private Moab Airport, Grand Junction, Green River, Salt Lake City)
Assembled bikes that require an external hitch for transport can be shuttled via one of our private shuttle options. The fee is $10/bike (in addition to the shuttle fees.) Please use the links below to request a shuttle that can accommodate an assembled bike:

Moab Airport
Grand Junction
Green River
Salt Lake City
Kokopelli Trail or San Juan Hut System
Custom Destination

What are your COVID19 Guidelines?

Please click here to view our most up-to-date covid-19 policies.

Do you offer tours?

Yes! Starting in 2022 Moab Express offers “Moab Express Scenic Tours” into Arches National Park and Canyonlands National Park. Click here to learn more.

Do you allow pets on your shuttle?
Moab Express accepts all service animals as defined by the ADA. Please call( 435.260.9289) in order to make your reservation with your service animal. Small pets which are allowed in the cabin of the airplane are allowed on Shared Shuttles free of charge. A Pet Carrier, however, counts as the guest’s carry-on bag. Please check our luggage policy for further information. The pet must remain at all times in the airline approved carrier and be accompanied with their Health Certificate to travel as required by the airlines. No pet may travel without a guest and they may NOT ride outside of a carrier for the safety of the other guests and the pet. Larger pets/emotional support animals that fly in the cargo area of the airplane are subject to additional fees and space availability within the shuttle. Please call (435.260.9289) to see if we can shuttle your larger pet.
Can minors travel on your shuttle unaccompanied?
Children younger than 16 years of age must be accompanied by a parent or guardian who is 18 years or older. Unaccompanied minors under 16 years of age are not permitted.
If I'm late for my private shuttle, are there extra fees?

Any private shuttle where the participants are not on time for their scheduled departure are subject to additional fees at the rate of $80/hour (prorated if less than an hour) with a 15 minute grace period. 

Do you provide car seats for kids?
Due to insurance requirements, we are not able to provide any type of car or booster seats. You must provide your own. All children under 8 years old riding in a vehicle must be properly secured in an approved child safety seat, unless they are at least 57 inches tall.

See the State of Utah’s requirements here.

Do you sell gift cards?

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